German Customer Support Representative

Benefits of living and working in Cyprus

• Sun 350 days a year
• 0% Income Tax up to €19,500 / year
• Member of EU
• Direct flights to German cities
• Large expat community

About Limassol

• The second largest city in Cyprus
• Beach in the middle of the town centre
• Vibrant nightlife

Job Description:

• Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
• Open and maintain customer accounts by recording account information
• Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls, emails and chats
• Identify and assess customer’s needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Further in-house training is provided by the company.

• Fluency in German and good level of English language
• Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
• Strong phone contact skills ad active listening
• Customer orientation and ability to adapt and respond to different types of characters
• Computer literacy
• Good communications/public relations skills.
• Ability to work shifts.
• Ability to work both alone and as part of a team essential