Junior IT Support Officer

Responsibilities:

• Acting as first line of support to end users.
• Troubleshooting and resolving general issues with network devices and peripherals, printers, desktops, laptops, wireless technology and telephone system.
• Providing support to internal applications.
• Managing system backups and data recovery operations.
• Installing, configuring, repairing, upgrading and maintaining desktops, laptops, etc.
• Setting up and maintaining users, access permissions, mailboxes, etc.
• Installing and configuring operating systems and applications.
• Engaging with staff face-to-face, over the phone or email to help set up or resolve issues.
• Ensuring that work is carried out within acceptable time-frames.
• Providing regular status updates to the IT Administrator.
• Assisting with emergency support.