CRS Agent (night shift) VAC-18872M

Job Description

Our client, an international IT Company in Nicosia (outskirts), is looking for a CSR (Customer Service Representative) who will uphold three key pillars of Customer Care: world-class customer service, retentions, and risk mitigation.

Main Duties And Responsibilities

• .Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations
• Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries
• Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer
• Upselling existing members to maximize value through the extension of memberships and/or introducing alternative products
• Highlighting the value of the product to turn a cancellation into a retention
• Handling multiple simultaneous interactions to ensure all customers are responded to within established targets
• Refunding responsibly to prevent chargebacks and mitigate risk
• Ensuring all customers are satisfied to increase customer loyalty
• Logging accurate notes to provide a link between the customers and the product teams

Candidate Profile

• Proven ability to deliver exceptional customer service in a fast-paced environment
• Creative and passionate for sales; Aptitude for retentions and upselling
• Proficient with computers and web browsers; capable of multi-tasking across multiple systems
• Ability to identify and solve problems independently; focuses and guides self in accomplishing work objectives
• Maintains effectiveness when experiencing major changes in work tasks and work environment
• Fluent in English (written and spoken); strong communication soft-skills; Spanish, German,
• Italian would be considered an asset
• Call center experience an asset, but not required
• Exemplary attendance and punctuality required
• Flexibility in schedule

Salary: Based on skills and experience plus excellent benefits

Working hours: evening shift: 3 pm – 11 pm (no weekends off) and overnight shift: 11 pm – 7 am ((No weekends off). 2 evening & 2 overnight.

To apply for this vacancy please send your CV to [email protected] with subject:  CRS Agent (night shift) VAC-18872M