Head of Customer Support – Customer Support/Financial Services – Limassol – HE920331

GRS are working in partnership with an international Financial Services brand in Limassol who are searching for a Head of Customer Support join this international team. We are searching for a candidate who can lead, train and support the Customer support department and ensure the teamwork in partnership to achieve a 1st class service to the clients.

Main Duties and Responsibilities

• Supervise, coach, motivate and develop Support department employees
• Support in resolving client’s queries regarding products, services, promotional programs, technical issues and complaints via chat, email, phone, other media and internal system
• Perform induction training for newly hired individuals
• Assess, conduct and assist Compliance department

Candidate Profile

• Experience in similar position within the forex industry is a must
• Excellent knowledge of the English Language both written and oral plus a fluency in any of the follow languages would be consider an advantage: Spanish/German/Italian
• Ability to lead, train and motivate a team
• Holder of CySEC advanced certification is desirable
• Knowledge of Meta Trader platforms
• Ability to work in shifts on a rotation basis

Company Benefits

• Medical insurance after successful completion of probation
• Ongoing training and development

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call +357 25 342 720 for further information.