Client & Community Manager – Forex – Limassol – HE920341

Job Description

GRS are working in partnership with an international Financial service brand who are searching for a Client and Community manager to join their growing team in Limassol. For this position we are looking for a Social media pro who can manage, communicate and engage with clients over tools such as Facebook, Twitter and LinkedIn. If you have the required experience, we look forward to receiving your CV for this Limassol based role.

Main Duties And Responsibilities

• Moderate the companies Feed & Messenger
• Liaise with audience on both proprietary and other social media platforms
• Recognise crises and escalate to the PR Manager and CMO
• Act as the company’s brand ambassador across social feeds
• Oversee conversations on the channels on a daily basis & moderately
• Monitor conversations on social media platforms like Instagram, Twitter, Facebook, LinkedIn, YouTube
• Identify and react in meaningful conversations to insert brand & increase reach
• Partner with Compliance and other departments to determine when to respond and escalate where appropriate
• Feedback to marketing team and other stakeholders
• Work closely with marketing team on communication as well as social media strategy to manage and build the community in line with the brand’s overall strategic goals
• Offer strategic input on campaign concepts
• Identify emerging technologies and trends in online conversations and social media
• Find target groups and communities to engage with / suggest new channels
• Announce urgent communications

Candidate Profile

• Social Media Community Management experience is a must
• High-level attention to detail and accuracy
• Ability to manage multiple priorities and thrive in a dynamic fast-paced environment
• Proactive team player with strong interpersonal skills
• Ability to confidently interact with senior leadership and provide timely feedback/advice
• Ability to positively engage consumers in brand conversations
• Strong EQ and ability to assess nuance in conversations and react accordingly
• Strong verbal and written communication skills with high service-orientation
• Sound knowledge of current digital media trends and communication strategies
• Proficient in English

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call +357 25 342 720 for further information.