Chinese Speaking Customer Service Agent – Forex – Limassol – HE920360
Job Overview
GRS are working with a global Forex brokerage with multiple locations globally and are looking to hire a Chinese Speaking Customer Service Agent to work as part of their growing team. Our client has been established in Cyprus for over 5 years and offers a variety of trading options to their clients. With a management team that has been in the business for over 20 years you will be working with some of the most knowledgeable Forex minds in Cyprus.
Main Duties and Responsibilities
- Assist clients worldwide through a live support
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client details and liaise with appropriate departments
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with complaints of a varying nature promptly and effectively
- Provide support and troubleshooting on MetaTrader platforms
- Liaise with all departments to resolve issues
- Liaise with the Compliance Officer regarding complaints and approval of accounts
Candidate Profile
- Excellent knowledge of Chinese and English languages
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills
- Knowledge of MetaTrader platforms will be considered an advantage
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call +357 25 342 720 for further information.
