Customer Support Representative – Fintech – Nicosia – NC920550

Job Description

A leading Fintech software provider offering a comprehensive software solution to financial institutions across the globe, is currently seeking to recruit a Customer Support Representative for their Nicosia team.  If you have experience in providing customer support in a Service Desk environment and are looking for the next step in your career within a professional and dynamic organization, send us your CV today!

Main Duties And Responsibilities

• Answer customer calls using various communication mediums as an active member of the support team, along with carrying out quality controls check regulatory, whilst being the escalation point for customers
• Solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed
• Build and maintain lasting relationships with customers
• Comply with procedures covering support and management of customers, including account settings and ongoing customer account support
• Compliance with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers
• Work closely with other internal teams to help deliver exceptional customer experiences

Candidate Profile

• University graduate in Banking, Business, or Computer Science
• Previous banking experience will be considered as an advantage
• Native English speaker
• Eligible to work in EU
• Excellent customer service skills
• Well organized with great prioritization skills

Company Benefits

• Our Client offers an attractive remuneration package including Private health insurance and performance bonus

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Nikoletta Constantinou, [email protected], quoting the above job reference or call +357 25 342 720 for further information.