Customer Services (Night Shifts only!) – Forex – Limassol – Cyprus HE921248

GRS are working in partnership with an international Forex client who are seeking Customer Services (Night Shifts only!) to join their growing team. This company is well known in the marketplace and offers a fun and friendly working environment. You will have the opportunity to work with some of the most experienced talent in the industry plus have ongoing training and development.

MAIN DUTIES AND RESPONSIBILITIES

• Assisting clients worldwide through live support chat
• Replying to e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
• Handling Back office queries
• Supporting clients with technical and troubleshooting issues
• Dealing with complaints of a varying nature promptly and effectively
• Providing support and troubleshooting on Meta Trader Platforms
• Liaising with all departments to resolve issues
• Liaising with the Compliance Officer regarding complaints and approval of accounts
• Providing relevant information to clients regarding documents and materials for becoming a client

CANDIDATE PROFILE

• Excellent command of the English language is a must. Any other additional language will be a plus
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent use of Microsoft Office applications
• Knowledge of MT4 and /or MT5 Platforms will be considered an advantage
• Previous experience in similar position will be considered an advantage
• Availability to work on the night shifts is a must

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call +357 25 342 720 for further information.