Customer Support Japanese Speaking

Our Client is an Investment Firm looking to employ a Customer Support, Native in Japanese. The successful candidate should have a good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.

• Daily routines will include handling client Profile registrations, translations and document checking for clients who wish to open an account with us.
• Using an in house developed back office systems, provide front-line customer support for relevant interaction with clients covering e-mail/ticketing system and chat service.
• Perform, deliver and contribute to a variety of on boarding procedures as and when required.
• Working a shift, mainly covering EU working hours but not limited to.

• Proficiency in English to a business level and Native Japanese with proper manner and business customs is the must.
• Proficiency to use office related software, Microsoft office (word, Excel, outlook etc.)
• Proficiency to use personal computers (chat software, ticketing system), basic knowledge of HTML etc.
• Good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
• Awareness of Operational Risk & Compliance landscape, as it relates to the industry is preferable.
• Exceptional communication skills.
• Positive & collaborative team player.
• Results-oriented, Detail-oriented, Number-oriented: comprehend that we are dealing with financial instruments and money.
• Kind personality who has nature of willingness to help others.
• Find interest in daily routine and ability to complete tasks in a limited time frame.
• Down to earth, reliable personality, willing to understand client’s needs.