Customer Success Manager

Our clients is a Payment services provider with an innovative approach for the payments world. For their office in Limassol, they’re currently looking for a B2B Customer Success Manager. The successful candidate should have previous experience in the PSP industry and customer service and/or Account Management experience.

• Being the first point of contact for the company’s clients
• Handling incoming calls, chats, e-mails, and reviews from customers regarding questions related to the services the company provides.
• Following up on customer’s progress and success.
• Ensuring all clients are receiving a high-quality service.
• Attentive to the client’s issues and needs.
• Promoting new features of the product to different businesses that are company clients
• Analyzing and resolving most common customers’ queries using step-by-step solutions and cooperating with other departments of the Company
• Delivering qualitative service to customers according to the existing standards.
• Ensuring customer satisfaction by continuous communication that results in a strong business relationship.

• Excellent Command of English
• Extrovert personality with Excellent Communication skills.
• Previous experience in the PSP industry will be considered an advantage
• Business communication skills i.e. telephone conversations, business correspondence
• Customer service and/or Account Management experience
• Attention to detail, team player, problem-solving attitude and task management skills
• Experience in operating with Windows and MS Office
• Multitasking ability is a must