Retention Agent ( Estonian Speaker)

Our client is well-established in the financial services industry with offices in Limassol. They are currently looking for a Retention Officer that will be fluent in Estonian and will have a good knowledge of English.

• Regular contact with our existing clients
• Ensure the highest level of Customer Service
• Maintain and update our CRM
• Work with clients to engage in FX opportunities
• Follow up on any client matters
• Relationship management
• Liaising with relevant teams to ensure quality service delivery
• Regularly report to management
• Retain existing clients

• Demonstrated work experience in Client Retention and Forex Sales
• Fluency in English both verbal and written
• Fluency in Estonian
• Fluency in any other language will be considered an advantage
• Proficiency in MS Office
• Excellent communications skills
• Strong organizational and time-management skills