Polish Speaking Customer Care Officer

Our client is an industry leading investment firm with headquarters in Limassol, Cyprus and representative offices abroad. They are looking to add a polish speaker to their team that will be responsible for providing high quality customer service to the company’s clients. The successful candidate will be native/fluent in polish with very good knowledge of the English language, positive attitude and ability to work shifts.

• Dealing with clients’ inquiries via live chat, email and telephone
• Performing personal clientele analysis and taking actions as required
• Handling client inquiries appropriately and ensuring that high level service is provided
• Promoting available products and services to clients
• Developing and maintaining excellent relationships with prospective and existing clients
• Cooperating effectively with other departments as required
• Contributing to team effort by achieving targeted results

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Polish speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high-level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy
• Valid work permit required