Chinese speaking Customer Sales Representative VAC-18977G

VACANCY DESCRIPTION 

Our Sales Department manages sales of the Company’s products and services various regions. The Customer Sales representative will be responsible for the sales activities in China and assist the team in achieving the targets.

The ideal candidate will possess the following qualifications/skills: 

• Fluency in Chinese and English both verbal and written is a must.
• Relevant experience background in the forex industry would be considered as an advantage
• Qualifications in economics/ finance or any related is a plus
• Ability to work shifts on a 24/5 hour basis
• Knowledge of Meta Trader platforms is desirable
• Ability to meet deadlines
• Strong analytical and problem solving skills
• Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
• Teamwork driven and willingness to ensure results are achieved

The successful candidate will be accountable for: 

• Assists customers to open trading accounts
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information regarding platforms and services offered
• Handling of back office queries
• Supporting clients with technical and troubleshooting issues
• Dealing with customer complaints promptly and effectively
• Providing support and troubleshooting on Meta Trader platforms
• Liaising with all departments to resolve issues
• Suggests ideas and action to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
• Forwards any issues or requests to the head of the department and/or the appropriate department
• Educates the customer where applicable
• Ability to work in a dynamic and multicultural environment

 The successful candidate will receive 

• Remuneration according to qualifications and experience
• 2000 Euros monthly
• 13th salary
• Private medical Insurance
• Provident fund

Working hours
The following shift rotation
–    08:00-16:00
–    16:00 – 00:00 (extra 15% on top of salary)
–    00:00-08:00 (extra 30% on top of the salary)

Our client is an Equal Opportunity Employer.

To apply for this vacancy please send your CV to [email protected] with subject:Chinese speaking Customer Sales Representative VAC-18977G