Customer Support Officer – Customer Service / Forex – Limassol – Cyprus – HE920509
Job Overview
GRS are working closely with a growing and well-known broker in Limassol who is on the search for a Customer Support Officer to join their fun and friendly customer service team. This award-winning broker offers a diverse and exciting working environment with continuous growth opportunities. The successful candidate will offer previous experience within the forex industry with a passion for delivering the highest level of customer service.
MAIN DUTIES AND RESPONSIBILITIES
- Handling client inquiries appropriately and ensuring that high level service is provided
- Support through email, live chat and telephone to all clients globally
- Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Dealing with complaints of a varying nature promptly and effectively
CANDIDATE PROFILE
- Previous experience in similar position within financial services
- Knowledge of English, other foreign languages (Spanish and/or Portuguese) will be advantageous
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills
- Knowledge of Meta Trader platforms will be considered an advantage
- Shifts work as and when required
COMPANY BENEFITS
- Full medical insurance
- Life insurance
- Coverage of subscriptions to professional bodies
- Continued Professional Development Seminars as well as frequent on-the-job trainings
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call +357 25 342 720 for further information.
