Customer Service Support Executive – HE920606

GRS are working closely with an international Fintech company based in Central Limassol we are looking to recruit a confident and organised Customer Service Support Executive to join this growing enterprise.  Our client is focused on providing the best solutions to its users on a global scale. The successful candidate will have previous experience working in either the forex or fintech industry

MAIN DUTIES AND RESPONSIBILITIES

• Provide support and assistance to customer’s requests and queries via live chat, telephone and email
• Contribute to the development of new products and services, based on customer feedback
• Assisting in training and troubleshooting for clients
• Achieve expert understanding of the Company’s solutions
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints by investigating problems, provide appropriate solutions and alternatives preparing reports within the time limits; follow up to ensure resolutions
• Participate in Customer Care shift schedules as necessary
• Recommend changes in products, service, and policy by evaluating results and competitive developments

CANDIDATE PROFILE

• Educated to degree or the equivalent , preferably in relevant field
• B2B working experience in the relevant field
• Experience in client relationship management
• Experience with trading software/investment platforms/applications, understanding of financial markets and products
• Professional command of the English language
• Excellent written and verbal communication and presentation skills, with the ability to influence and build relationships
• Strong conceptual and analytical problem-solving skills
• Strong work ethics and self – motivator with a positive attitude
• Ability to multitask and work under pressure
• Understanding of liquidity, risk management, asset management is a plus

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Hayley Buckle, [email protected] quoting the above job reference or call +357 25 342 720 for further information.