Customer Support Representative – Payment Solutions – Nicosia – NC920445
Job Overview
Our Client, an international payment solutions provider with offices in Nicosia, is currently seeking to recruit a Customer Support Representative. The successful candidate must be fluent in English and flexible to work on a shift basis. Fluency in Japanese, Norwegian, Swedish, or German will be considered highly advantageous. You will be providing customer support in a Service Desk environment and be part of a dynamic, multicultural, and highly professional team. If you are seeking to evolve your career with a world leading company, then send your CV today.
MAIN DUTIES AND RESPONSIBILITIES
- Respond to client’s enquiries through phone, email, and live chat
- Feed back all suggestions for improvement and market research to senior staff
- Record and maintain customer information in company’s systems
- Daily customer data entry and maintenance
- Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points
- Work on shift basis, covering week days, weekends and public holidays
CANDIDATE PROFILE
- Previous customer support experience will be considered as an advantage
- Fluent in English language at a professional level
- Knowledge of Japanese, Norwegian, Swedish, or German language will be considered an advantage
- Computer literate
- Exceptional communication and organizational skills
- Attention to details and procedures
- Ability to multi-task, prioritize and manage time effectively
- Positive and collaborative team player
- Able to work on shift basis, covering week days, weekends and public holidays
COMPANY BENEFITS
- Our Client offers a competitive salary package including private health insurance plan participation, performance bonus and work space perks.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Nikoletta Constantinou, [email protected] quoting the above job reference or call +357 22 76 93 69 for further information.
