Customer Support Officer – Forex/Fintech, Call Centre – Limassol – ZA921289

Job Description

A well-established CySEC regulated Forex company with global operations, are currently working with GRS to recruit a Customer Support Officer to join their dynamic team in Limassol.  The successful candidate must be fluent in English and must have the ability to work on a 24/5 weekly basis shift.  If you are looking for a challenging opportunity to join one of the most reputable Forex companies in Limassol, we are looking forward to receiving your application for this Limassol based Customer Support Officer role.

Main Duties And Responsibilities

• Ensure that customer satisfaction is high by continuously improving the services offered
• Process any financial transaction of the customers e.g. deposits and withdrawals
• Process clients’ bonuses
• Be responsible for all clients’ inquiries via phone, email or live chat
• Ensure that all clients’ information is up to date in the company’s relevant system
• Be involved in the complaint’s handling process by ensuring customer satisfaction
• Work alongside the other departments of the company where needed
• Execute KYC checks to ensure that all clients are in line with the regulations and procedures of the company

Candidate Profile

• Holder of University degree or equivalent
• Previous experience in a Customer Support role will be considered as a major advantage
• Fluency in English both verbal and written is a must
• Excellent communication skills with the ability to handle a continuously changing environment
• Ability to work 24/5 shifts: Morning shift 8.00 – 16.00, Evening shift 16.00 – 24.00, Night shift 24.00 – 8.00

Company Benefits

• Competitive salary based on experience and qualifications
• Annual bonus based on performance
• Health insurance
• 22 days annual leave
• Discount card scheme
• Training and career development
• Annual parties and events for team bonding

To apply for this position, please email your CV to Zoe Andreou, [email protected] quoting the above job reference or call +357 25 342 720 for further information.

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.