AI Systems Engineer

The Role: 

The main responsibilities of the position include:

• Administer, maintain, and support enterprise AI platforms, including ChatGpt Enterprise, OpenAI Platform, Anthropic Claude ,Microsoft 365 Copilot, Copilot Studio, and third-party AI services

• Design, develop, and manage AI-powered agents and business automations Using OpenAI, Copilot Studio, AWS Agent Core

• Collaborate with Product Management and business stakeholders to identify AI use cases, gather requirements, and deliver AI solutions that improve business processes

• Manage the full lifecycle of AI agents, from design and deployment to monitoring, optimisation, and retirement

• Develop and maintain enterprise AI connectors, including Connection to Microsoft Graph, Power Platform connectors, Google Workspace API, Chatgpt Custom Apps, and similar connectors

• Deploy, configure, and support Model Context Protocol (MCP) servers to enable secure integration between AI platforms and enterprise systems

• Manage API integrations, authentication mechanisms, and secure access using OAuth, Single Sign-On (SSO), service accounts, and related technologies

• Monitor, troubleshoot, and optimise AI platforms, integrations, and automation solutions to ensure performance, reliability, and security

• Collaborate with Information Security teams to implement AI governance, security controls, compliance requirements, and data protection measures

• Support the development and maintenance of AI governance frameworks, approval processes, and enterprise AI standards

• Manage AI platform licensing, capacity planning, usage analytics, and adoption metrics

• Promote AI adoption across the Group by delivering documentation, workshops, user support, and training initiatives

• Participate in AI strategy discussions, platform evaluations, and technology roadmap planning

• Research and evaluate emerging AI technologies and recommend improvements that enhance business efficiency

• Maintain accurate technical documentation for AI platforms, integrations, automations, and related configurations

Main requirements:

• BSc/MSc in Information Technology, Computer Science, or a related field

• 3+ years of professional experience in Systems Engineering, Platform Engineering, Enterprise Applications, IT Integration, or a similar role

• Hands-on experience administering Microsoft 365 technologies, including Entra ID, Intune, Conditional Access, and SharePoint

• Practical experience working with enterprise AI platforms, including Microsoft Copilot, Copilot Studio, Agent Builder, Azure OpenAI, OpenAI, Claude, or Gemini

• Strong understanding of enterprise integrations, REST APIs, Microsoft Graph, Power Platform connectors, OAuth, and Single Sign-On (SSO)

• Experience developing AI agents and automations using Copilot Studio, including knowledge grounding and Power Automate

• Hands-on experience with Model Context Protocol (MCP), including building or consuming standard and custom MCP servers

• Experience with Azure AI Foundary, OpenAI Codex, Github Copilot, AWS Bedrock

• Understanding of AI governance, responsible AI principles, and enterprise security controls such as Data Loss Prevention (DLP), sensitivity labels, and compliance frameworks

• Experience integrating enterprise platforms with tools such as Jira, ServiceNow, or similar systems

• Scripting experience using PowerShell, Python, or similar languages for automation and administration

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent communication, collaboration, and documentation skills

A proactive mindset, strong attention to detail, and commitment to continuous learning

The following will be considered an advantage:

• Experience working within multi-model enterprise AI environments

• Knowledge of enterprise AI governance, compliance, and security best practices

• Experience supporting AI adoption initiatives through user training and enablement

• Exposure to enterprise-scale AI platform administration and operations

Benefit from:

• Attractive remuneration package 

• Private health insurance

• Corporate pension fund 

• Intellectually stimulating work environment

• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition 

• Deep Dive – First Interview with Your Future Team 

• Final Connection – Final Interview 

XM publishes this vacancy on its own careers site. Applications go straight to XM: use the Apply button on this page.