German-Speaking Customer support agent role / Hybrid

German-Speaking Customer support agent role 

Salary: 

• €26400 p/a (€1000 pay rise after 12 months)
• Hybrid Working + “Work From Anywhere” for part of the year.
• Full Benefits: Health insurance, gym allowance, and regular team events.
• Relocation package available (reimbursement for the cost of a flight to Cyprus + up to 2 weeks accommodation – if relocating from outside of Cyprus)

The Role
Our client is a global iGaming company looking for a fluent German speaking Customer support agent to join their fast-paced operations team.

What You’ll Do

• Investigate: Research deposits, transactions, and account documents.
• Resolve: Manage request queues and solve problems for customers.
• Collaborate: Contact other departments to get issues fixed quickly.
• Learn: Become an expert on the company’s products and processes.

What You Need

• Fluent German (written and spoken).
• 1+ year of work experience.
• Good Tech Skills: Comfortable with internet software and multitasking.
• Flexibility: Able to work a rotating shift pattern (7 days a week).