German Speaking Customer Service Administrator – Forex – Limassol – RP921036

On behalf of our client one of the world’s largest financial services companies we are seeking a German Speaking Customer Service Administrator to join their rapidly expanding Limassol operation. The successful candidate will speak native level German and a high fluency in English. If you feel you have the necessary skills and experience, then this German Speaking Customer Service Administrator position would be a great career move in joining a well-established brand who invests in their people.

MAIN DUTIES AND RESPONSIBILITIES 

• Contact clients on money in money out and credit card loss and fraud permeation issues.
• Deal with both internal and external clients.
• Provide first line assistance in making sure the company is compliant according to the Cyprus and EU regulations.
• Resolving product and service-related issues promptly and professionally.
• Interacting with other departments.

CANDIDATE PROFILE

• Fully fluent in German & English.
• Great customer service orientation in order to provide awesome customer service and a “wow” experience to the company’s clients by phone, chat and e-mail.
• Able to work with frequent changes and multitask.
• Good understanding of workflows and ability to pick up new tasks with ease.
• Great service orientation with the ability to think outside of the box.
• Proven skill in building rapport and relationships with customers.
• Excellent computer skills.
• Happy to work rotating shifts 08:00-17:00 and 16:00-00:00 (1 week of month).

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Ross Pitman ,[email protected] quoting the above job reference or call +357 25 342 720 for further information.