International Customer Experience Coordinator – Working Abroad

The Role:

The main responsibilities of the position include:

• Lead, mentor, and empower Customer Experience Teams through regular and individual meetings while driving motivation, commitment, and target focus.
• Keep abreast of the latest developments, products, marketing promotions and the relevant terms and conditions, and communicate them over to clients.
• Ensure compliance with the Company’s legal guidelines and compliance procedures. 
• Conduct comprehensive competition analysis for strategic insights and generate relevant analysis and reports.
• Ensure that high level services are provided to clients.
• Propose and provide suggestions to improve system, procedures, and department operations.
• Contribute to team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.
• Spend significant time travelling abroad (up to 10 months per year).

Main requirements:

• Completed bachelor degree
• Excellent oral and written skills in English.
• Flexibility to work in a multicultural environment.
• Excellent people management skills.
• Reliable, with integrity of character and strong business acumen.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Very good computer literacy.

Benefit from:

• Attractive remuneration package plus performance related reward
• Travel allowance
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Bring It to Life – Role-Specific Take-Home Task
• Get Closer – Second Interview with the Future Team

XM publishes this vacancy on its own careers site. Applications go straight to XM: use the Apply button on this page.